At On The House (On The House Limited) we know how important it is to keep your personal data safe, that’s why we’re committed to making sure that you receive the service you’d expect and that your privacy is protected every step of the way.
This policy tells you exactly what information we collect from you and how we then use it to deliver our services, as well as your rights.
Please take the time to read this policy and let us know if you have any questions – our Support Team will be very happy to answer any questions you have.
We may change this policy by updating this page from time to time. We will definitely let you know if we do make any changes to this. This policy takes effect from 1st Nov 2019.
For the purposes of the EU General Data Protection Regulation and the Data Protection Act 2018, On The House is the data controller and responsible for your personal data. Our full details are:
When you buy or research a product or service through us, we or our subcontractors will collect some of your personal details, to make sure that we can provide you the best service possible.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data to perform the agreement we are about to enter into or have entered into with you or in accordance with our legitimate interests. Examples of use include:
This includes signing you up as a new customer, delivering your products and managing your relationship with us.
This includes taking payment, investigating any misuse of your account from fraud or crime, pricing and modelling.
This includes optimising business processes, staff training, developing and extending our products and services and assessing which products and services may be of interest to you.
We might market and communicate our products and services and those of affiliated partners where we think these will be of interest to you by email. You can always unsubscribe from receiving these if you want to, by email.
We might use your data to conduct and manage our business to allow us to give you the best service, product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
We may share your personal information with:
Our network of subcontractors
Our payment processor (Stripe)
We’ll also share it to comply with the law; to enforce our Terms and Conditions or other agreements; or to protect the rights, property or safety of us, our customers or others.
We keep your data as long as you’re using On The House, and for 6 years after that to comply with the law. In some circumstances, like cases of anti-money laundering or fraud, we may keep data longer if we need to and/or the law says we have to.
You have a right to:
If you wish to exercise any of the rights set out above, please contact us by emailing firstname.lastname@example.org. (We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.)
The website may, from time to time, contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We might transfer and store the data we collect from you somewhere outside the European Economic Area (‘EEA’). People who work for us or our suppliers outside the EEA might also process your data. We may share data with third-party organisations and countries:
At On The House, we are dedicated to giving you the best customer experience. If we make a mistake or if you think we haven’t done the right thing, please let us know as soon as possible so that we can put things right.
We take any complaint seriously and we’ll do our best to fix any issue as soon as possible. If we need time to investigate, we’ll let you know and keep you updated.
If you want to report a complaint or if you feel that we haven’t addressed your concern in a satisfactory manner, you can contact the UK Information Commissioner’s office (ICO).
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
Cookies help us to improve the Website and to deliver a better and more personalised service. They enable us:
We may also receive information about you from third parties. This can include information such as your name, postal address, email address, phone number, your geographic location (for mobile devices). The information received will be used to present products and services which we believe are relevant and of interest.